Complaints Procedure

At Sevakh, we are committed to delivering exceptional legal services. If you are dissatisfied with any aspect of our service, we encourage you to inform us so we can address your concerns promptly and fairly.

How to Raise a Complaint

If you have a concern or complaint, please contact the partner or staff member responsible for your matter. They will aim to resolve the issue promptly. If you prefer, or if the issue remains unresolved, you may escalate the matter as outlined below.

Escalation Process

If your concern is not resolved to your satisfaction, or if you wish to escalate the matter directly, please contact our Complaints Officer:

• Email: complaints@sevakh.com
• Phone: +91 8891 103 369
• Postal Address:
  Complaints Officer
  Sevakh Global
  6E, BCG Tower, Seaport - Airport Road,
  Opp. CSEZ, Kakkanad,
  Ernakulam, Kerala, 682037

Upon receiving your complaint, we will:

• Acknowledge receipt within 7 working days.
• Investigate the matter thoroughly and impartially.
• Provide a written response within 30 working days of acknowledgment, outlining our findings and any proposed resolution.

External Recourse

If you are not satisfied with our response, you may have the right to refer your complaint to an external body, depending on your jurisdiction and the nature of the complaint. For instance:

• Bar Council of India: For complaints about professional misconduct, contact the Bar Council of India or your State Bar Council.
• Consumer Forums: For service-related issues, approach the appropriate consumer forum.

Please consult the relevant authority or seek legal advice to understand your rights and applicable procedures.

Time Limits

Please note that time limits may apply for lodging complaints with external bodies. It is advisable to act promptly to ensure your complaint is considered.

No Charges for Complaint Handling

We do not charge any fees for handling complaints. Our goal is to resolve any issues amicably and efficiently.

Confidentiality

All complaints will be handled with the utmost confidentiality, in accordance with our privacy policy and applicable laws.

If you have any questions about this procedure or need assistance, please do not hesitate to contact us.